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Hi YK,
In the reproduce step 3, how to do 'reboot STB' ?
re-plug power cable ? |
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Hi Kerwin
>>In the reproduce step 3, how to do 'reboot STB' ?
>> re-plug power cable ?
yes , please re-plug power cable
Thank you
YK.Jung |
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Hi YK,
After our internal discussion, it seems our service doesn't notify status to AudioManager.
When NUGU button is pressed, AudioManager choose "BUILT_IN_MIC" to record voice. (in our design, for NUGU, it should be "WIRED_HEADSET")
Even though there is a retry for 5 senconds, it still failed.
We will extend retry time to improve it. |
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(SW) Peter Chen
2024-04-01 18:02
developer
~0015347
|
Hi YK,
Can you share the server configuration used for this issue? |
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Hi peter
FW : v15.542.26 ( latest )
Webaddress : stg 542
H/E : STG
WEB APP ID : 542
CSSIP : 1.255.102.150
Please check it
Thank you
YK.Jung |
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(SW) Peter Chen
2024-04-02 10:42
developer
~0015350
|
Hi YK,
Do you have idea about this log? It seems like we cannot connect to nugu service.
04-02 11:30:00.585 5337 5954 E NuguDeviceApp: handleOAuthError error: network_error, description: Unable to resolve host "api.sktnugu.com": No address associated with hostname, code: null
04-02 11:30:00.585 5337 5954 E NuguDeviceApp: java.net.UnknownHostException: Unable to resolve host "api.sktnugu.com": No address associated with hostname |
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HI Peter
This issue is being observed in passive standby.
Whether it is an FXN network issue or not, please compare booting from passive standby and active standby.
If it's a network issue, please connect the VPN to Korea and check it.
Thank you
YK.Jung |
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(SW) Peter Chen
2024-04-03 11:43
developer
~0015362
|
Hi YK,
I check that NUGU is work when booting from passive standby.
Please help to check if this issue can be reproduced with the test FW
FW path: /release_by_fxn/tmp/k000c-542r27t_SD-20240402-BFX-AT100 |
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Hi Peter
QA team tested the FW you sent me
Tester tested 40 times and issue have been observed twice
20th: Nugu window appears but no recognition then BT disconnect
log : coldPassive_NUGUissue20th_12h11m_logcat.log
38th: Nugu window appears but no recognition.
No voice recognition since then (Same as this issue)
log : coldpassive_38th_15h19m_nuguno_logcat.log
It has improved compared to the previous, but the issue is still being observed,
Please check it again
Thank you
YK.Jung |
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Hi Peter
Please update the progress
Thank you
YK.Jung |
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(SW) Peter Chen
2024-04-10 15:28
developer
~0015404
|
Hi YK,
I try to improve the retry time again and i will provide the test FW later. |
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(SW) Peter Chen
2024-04-10 18:00
developer
~0015405
|
Hi YK,
Please help to check if this issue can be reproduced with the test FW
FW path: /release_by_fxn/tmp/k000c-542r27t_SD-20240409-BFX-AT100 |
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Hi Peter
Please update your test results.
How many times have you tried?
Thank you
YK.Jung |
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(SW) Peter Chen
2024-04-11 11:03
developer
~0015409
|
Hi YK,
I try 20 times and i cannot reproduce it. |
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Hi Peter
Our QA checked it , but issues are still being observed.
Tester tested 10 times
- below issue have been observed 7 times
> No audio output after NUGU is closed
and No audio output disappears when the volume button is pressed , ( please check attached 1_Noaudio.mp4 )
log : Noaudio_tv_15h_9m_logcat.log
- below issue have been observed 4 times
> BT was disconnected
if tester press the nugu button, it should be paired automatically, but it is not working.
log : BT_disconnect_5th_14h_56m_logcat.log
Please check it again
Thank you
YK.Jung |
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(SW) Peter Chen
2024-04-15 16:05
developer
~0015447
|
Hi YK,
I improve it again and check it is OK for 20 times.
Do you know the reproduce step from QA is any different with mantis mentioned?
FW path: FW path: /release_by_fxn/tmp/k000c-542r27r_SD-20240412-BFX-AT100
Thanks, |
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Hi Peter
No audio output after first NUGU attempt after cold boot at passive standby ( please check coldpassive_3th.mp4 )
- Audio Output is OK after pressing the volume button ( issue is observed 3 times / 5 times try )
BT disconnected after cold booting at passive standby ( issue is observed 3 times / 5 times try )
Please check it again
Thank you
YK.Jung |
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(SW) Peter Chen
2024-04-17 19:04
developer
~0015473
|
Hi YK,
I cannot reproduce "BT disconnected after cold booting at passive standby".
And I improve retry times again.
FW path: FW path: /release_by_fxn/tmp/k000c-542r27s_SD-20240416-BFX-AT100
Thanks, |
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Hi peter
So far, three types of issues have been observed.
When QA tested with the final FW, the results are as follows
1) Nugu window appears but no recognition after reboot in passive standby
=> This issue is not observed.
2) BT disconnected after cold booting at passive standby
=> This issue is not observed.
3) No audio output after NUGU is closed at passive standby
=> This issue is still being observed.
Only the first time observed after rebooting and not since then
Thank you
YK.Jung |
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Hi Peter
In addition, we had to wait 5 minutes to enter passive mode.
In the latest code at UI542
If you set the propertiy below, enter passive mode after 5 seconds.
=====================================
setprop persist.sys.skb.passive.test true
=====================================
It will help you test it.
Thank you
YK.Jung |
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(SW) Peter Chen
2024-04-19 15:55
developer
~0015508
|
Hi YK,
I only make somes improvement for BT service in the test FW.
Can you help to check the "no audio output" issue can be reproduced with the latest 542 version?
Thanks |
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Hi Peter
Please check it with the way below.
1) STB enter Passive Standby
2) do power reboot of the STB.
3) play youtube
4) Press the Nugu button and speak
5) No audio output after NUGU is closed at youtube
(attached video file)
Please check it
Thank you
YK.Jung |
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(SW) Peter Chen
2024-04-23 14:29
developer
~0015528
|
Hi YK,
Please help to share fail log |
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Hi Peter
>> About 5) No audio output after NUGU is closed at youtube
Is it impossible to reproduce the same issue there?
Thank you
YK.Jung |
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Hi Peter
please check attached log |
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(SW) Peter Chen
2024-04-23 15:13
developer
~0015532
|
Hi YK,
>> About 5)
I cannot reproduce it so far. i will check the log |
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(SW) Peter Chen
2024-04-24 10:42
developer
~0015542
|
Hi YK,
From below patch and part of log, can you help to check with SPTEK?
Author: iohwang <iohwang@sptek.co.kr>
AuthorDate: Wed Mar 15 17:23:13 2023 +0900
Commit: iohwang <iohwang@sptek.co.kr>
CommitDate: Wed Mar 15 17:23:13 2023 +0900
BIDAT20012-68 fix set last volume when nugu off after BT connect
---
.../managerdefault/AudioPolicyManager.cpp | 41 ++++++++++++++---------
1 file changed, 26 insertions(+), 15 deletions(-)
04-23 15:53:32.700 3593 3690 I APM_AudioPolicyManager: stopSource: stopSource state Mute!! ------> "mute"
04-23 15:53:32.700 3593 3690 I APM_AudioPolicyManager: setStreamVolumeIndex: set_btv_media_volume stream: 3 index : 0 device: 1024 :
04-23 15:53:32.700 3593 3690 I APM_AudioPolicyManager: setStreamVolumeIndex: set_btv_media_volume mExtMute: 0, mExtCC: 0
04-23 15:53:32.700 3593 3690 I APM_AudioPolicyManager: setStreamVolumeIndex: checkDevice : 1
04-23 15:53:32.700 3593 3690 I APM_AudioPolicyManager: setStreamVolumeIndex: set_btv_media_volume stream : 3 volume_index : 0 gain : -758.000000 ------------> "btv_media_volume = 0"
04-23 15:53:32.700 3593 3690 D BtvMediaVolumeControlLib: btvMediaPlayerVolumeControl signal, newVolume:0, -758.000000
04-23 15:53:32.701 3593 3690 I APM_AudioPolicyManager: setStreamVolumeIndex: set_btv_media_volume end !!
04-23 15:53:32.701 3593 3690 I APM_AudioPolicyManager: stopSource: stopSource Nugustream End current: 0 isA2dp : 0
04-23 15:53:32.701 3614 3614 W btvSocHalService-JNI(8.0.2): btvSocHalService_SetMediaAudioVolume::537 : in
04-23 15:53:32.701 3617 3617 D BTV_HAL_MGR.802: [useSpeakerVolumePath] useSpeakerVolumePath : false
04-23 15:53:32.702 3617 3617 E AudioMixer: BTF|AMIXER_SetAudioVolume|74|IN| amixer=ea49d074 volume=0 gain=-758.000000
04-23 15:53:32.702 7292 7292 D BasicMediaStatusFactory: Supported media session actions: 379
04-23 15:53:32.702 3617 3617 E AudioMixer: BTF|setMasterAudioVolumeIntoFile|226|IN| save volume:0.000000 ,volumeIndex : 0
04-23 15:53:32.702 3617 3617 E halMediaPlayer: BTF|setAudioVolume|787|IN| volume:0.000000
04-23 15:53:32.702 3617 3617 E halMediaPlayer: BTF|setAudioVolume|795| error setting! player:0, i:0, mState:0
04-23 15:53:32.702 3617 3617 E halMediaPlayer: BTF|setAudioVolume|795| error setting! player:0, i:1, mState:0
04-23 15:53:32.702 3617 3617 E halMediaPlayer: BTF|setAudioVolume|800|OUT|
04-23 15:53:32.702 3617 3617 E AudioMixer: BTF|AMIXER_SetAudioVolume|86|OUT|vol:0.000000 |
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Hi Peter
#c15493
>> 1) Nugu window appears but no recognition after reboot in passive standby
>> 2) BT disconnected after cold booting at passive standby
please share the patchs (about 1,2) you have solved so far.
Thank you
YK.Jung |
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(SW) Peter Chen
2024-04-24 14:14
developer
~0015548
|
Hi YK,
Please check it.
Thanks
0001-Improve-retry-time-for-NUGU-not-work-after-power-reb.patch (12,975 bytes)
From 6a1893de0453585d1da82f4402aca660ab498b4b Mon Sep 17 00:00:00 2001
From: Peter Chen <peterch.ch.chen@mail.foxconn.com>
Date: Wed, 24 Apr 2024 14:14:04 +0800
Subject: [PATCH] Improve retry time for NUGU not work after power reboot at
passive standby
---
prebuilts/apk/BLE_Helper.apk | Bin 29184 -> 29184 bytes
1 file changed, 0 insertions(+), 0 deletions(-)
diff --git a/prebuilts/apk/BLE_Helper.apk b/prebuilts/apk/BLE_Helper.apk
index a62cbb8f1e673bffbb13d37137dfb1f8a3b7a54f..86b512ad4556cdb1f4c88ebb0a416146360eac92 100644
GIT binary patch
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--
2.25.1
|
|
|
|
Hi Peter
> No audio output after NUGU is closed
==> SPTEK is checking it
> 0001-Improve-retry-time-for-NUGU-not-work-after-power-reb.patch (12,975 bytes)
Please explain the patch.
What was the cause and how you solved it
Is there a part where there's a side effect?
Please let me know if there is anything else that needs to be tested.
Thank you
YK.Jung |
|
|
(SW) Peter Chen
2024-04-26 09:09
developer
~0015587
Last edited: 2024-04-26 09:10
|
Hi YK,
For the patch
>> BT service execute when device boot completed and that will try to notify status to AudioManager.
BT device is connected after BT service executed so audio device "WIRED_HEADSET" is not notified to AudioManager and cause NUGU not work.
I improve the notification process to check BT device is connected then execute the notification.
Thanks
|
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Hi Peter
>> BT device is connected after BT service executed so audio device "WIRED_HEADSET" is not notified to AudioManager
Please explain this in more detail.
Thank you
YK.Jung |
|
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Hi Peter
Please apply your patch to UI542 with prefix BPM-31935
Thank you
YK.Jung |
|
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(SW) Peter Chen
2024-04-30 10:12
developer
~0015616
|
Hi YK,
OK, done
Thanks |
|
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|
Hi Peter Chan
When your patch is not applied,( FW in the field now )
Is it an issue that can be observed after normal power reboots?
( Please comment on whether this issue can be observed now or not in the field )
In our QA test, this issue was observed only after rebooting at passive standby.
Thank you
YK.Jung |
|
|
|
Hi Peter,
Release FW (v15.542.44) which contains this patch, an issue was reported from SKB that NUGU is not working on SA02 RCU.
https://jira.skbroadband.com/browse/BPM-31958
If I remove this patch, NUGU is working well on SA02 RCU.
I have attached log file and video that issue reproduced when NUGU is not working on SA02 RCU.
Please check this issue.
Thank you.
Kim |
|
|
(SW) Peter Chen
2024-05-02 19:34
developer
~0015654
|
Hi JunGyu,
I update the patch and apply to UI542.
Please help to sync the code in vendor/foxconn/ again and check if SA02 RCU can work.
Thanks, |
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|
Hi Peter,
I have applied your patch and NUGU is working well on SA02 RCU.
Thank you for support.
Kim |
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Hi Peter
About #c15654
Please explain what caused the issue and how it was resolved.
Thank you
YK.Jung |
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|
Hi Peter,
After apply #c15654, below issue is occurring.
1) Passive standby mode > After cold boot, wait for BT connection and try NUGU 25 times after 30 seconds:
> RCU and BT are disconnected, pairing is possible when attempting pairing again => occurrs 7 times
> RCU does not work at all and pairing does not work => occurrs 1 time
2) Passive standby mode > After cold boot, try NUGU 10 times before connecting to BT:
> RCU and BT are disconnected, pairing is possible when attempting pairing again => occurrs 10 times
As a result, the BT connection seems to be unstable after cold boot.
Please help to check this issue.
Thank you.
Kim |
|
|
(SW) Peter Chen
2024-05-10 12:13
developer
~0015748
|
Hi YK,
For #c15654
Originally, I don't sync code to newest status and there is no SA02 RCU supported. So I update patches that support SA02 RCU and build it again.
Hi JunGyu,
Please help to get the log.
In this mantis issue, I only improve the retry times for "BT service notify audio device "WIRED_HEADSET" to AudioManager" that WIRED_HEASET is used for NUGU.
Thanks |
|
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|
Hi Peter,
Our QA tested today again in same FW and reproduce rate reduced.
Today : RCU and BT are disconnected, pairing is possible when attempting pairing again => Occurs 1 time in 20 times
I have attached when the issue is occur.
Please check it.
Thank you.
Kim |
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Hi Peter,
I made new mantis ticket for BT disconnection issue.
Let's discuss new issues in this ticket.
https://btracker-cns.fii-foxconn.com/vaas/view.php?id=1947
I closet this issue.
Thank you.
Kim |
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